Terms and Conditions
Welcome to StreamLogicSG.com, the Solution center for streamlined operations. These Terms and Conditions govern your use of our services, information products, and goods. By accessing or using any part of our offerings, you agree to these terms in full.
Scope of Services
We provide professional services, digital information products, and physical goods designed to optimize business operations and enhance efficiency. Service deliverables, digital content, and products are detailed on our website.
Services
Services include consulting, implementation, and support engagements tailored to your operational needs.
Refund and Rescheduling Policy for Services
All service cancellations or rescheduling requests must be submitted at least 7 days prior to the scheduled service date via the customer support form. Cancellations made more than 7 days before the start date are eligible for a full refund. Cancellations made between 3 and 7 days before the start date will incur a 50% cancellation fee. Cancellations less than 3 days before the start date are non-refundable due to resource allocation and scheduling commitments. You may reschedule the service to another available date within 30 days at no additional cost if requested more than 3 days in advance. For requests made less than 3 days before the scheduled date, rescheduling is subject to availability and may incur a 20% rescheduling fee. This policy ensures optimal resource planning and quality delivery.
Information Products
Information products include e-books, training modules, and webinars that are delivered digitally.
Refund Policy for Information Products
Due to the immediate access nature of digital products, all sales are final. If you experience technical issues or defective content, please contact us within 14 days of purchase via the support center. Verified issues will be remedied through replacement or a full refund. Transfers to other products are not permitted.
Goods
Physical products purchased through our online store.
Return and Refund Policy for Goods
You may return items within 14 days of receipt. Products must be in original, unused condition. To initiate a return, submit a request via the returns form. Customers are responsible for return shipping costs unless items are defective. Upon receipt and inspection, refunds will be processed within 7 business days via the original payment method. Alternatively, you may opt for store credit.
General Refund Process
All approved refunds will be processed within 14 business days via the original payment method. Depending on your bank, it may take additional time for funds to appear in your account. For any questions regarding refunds or policies, please complete our support form.
Contact Information
Address: 10 Bayfront Avenue, Singapore 018956
Phone: +6585781671
Business ID: S8842074A
Effective Year: 2025